After Thoman's resignation, Allaire again resumed the position of CEO and served until the appointment of Anne M. Mulcahy, another long-term Xerox executive. Xerox's turnaround was largely led by Mulcahy, who was appointed president in May 2000, CEO in August 2001, and chairman in January 2002. She launched an aggressive turnaround plan that returned Xerox to full-year profitability by the end of 2002, along with decreasing debt, increasing cash, and continuing to invest in research and development.
On August 6, 2001, the President's Daily Briefing, entitled Bin Ladin Determined to Strike in US warned that bin Laden was planning to exploit his operatives' access to the U.S. to mount a terrorist strike: FBI information... indicates patterns of suspicious activity in this country, consistent with preparations for hijackings or other types of attack. Rice responded to the claims about the briefing in a statement before the 9/11 Commission stating the brief was "not prompted by any specific threat information" and "did not raise the possibility that terrorists might use airplanes as missiles."
Upon the success of Dónde Están los Ladrones? and MTV Unplugged, Shakira began working on an English crossover album. She learned English with the help of Gloria Estefan. She worked for over a year on new material for the album. "Whenever, Wherever", called "Suerte" in Spanish-speaking countries, was released as the first and lead single from her first English album and fifth studio album in August 2001.