On May 1, Two additional confirmed cases of SARS and three additional suspected cases were reported in Beijing, all related to a single research lab. The total number of cases was six.
On May 2, China announced the three suspected cases as genuine cases of SARS, bringing the total cases in a recent outbreak to nine. 189 people were released from quarantine.
Company launched its "customer-centricity" program
U.S.
May, 2004
In May, the company launched its "customer-centricity" program, which segmented its stores according to customer profiles. The program also called for employees to focus on specific customer groups rather than product categories.