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Bank of America

Ann Minch, posted a video on YouTube criticizing the bank

Sep, 2009
U.S.

In September 2009, a Bank of America credit card customer, Ann Minch, posted a video on YouTube criticizing the bank for raising her interest rate. After the video went viral, she was contacted by a Bank of America representative who lowered her rate. The story attracted national attention from television and internet commentators.


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