Bank of America - Ann Minch, posted a video on YouTube criticizing the bank
Time: Sep, 2009
Place: U.S.
Details: In September 2009, a Bank of America credit card customer, Ann Minch, posted a video on YouTube criticizing the bank for raising her interest rate. After the video went viral, she was contacted by a Bank of America representative who lowered her rate. The story attracted national attention from television and internet commentators.
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